Help Center

FAQ - Frequently Asked Questions

Shipping / Delivery

Do you ship Internationally? And how much is shipping?

How long does shipping take?

Do you provide tracking information?

How do you ship your packages?

What about customs fees?

I've tracked my order but the status hasn't updated for a few days now?

What if I do not receive my item? Do you guarantee delivery?

I accidentally entered the wrong address details & my order has already been shipped. What do I do?

Payments

What payment methods do you use?

What currency do you use?

Cancellations

I changed my mind. Can I cancel my order and get my money back please?

Returns

Can I return an item and get a refund?

General

I love your Keyboards, but do I have to have the LED Lights on?

Can I still get your keyboards if I'm not a gamer?